Tag Archives: clients

Vendor Spotlight: Marblex, Winner of Three 2014 NARI Contractor of the Year Awards!

Design Exchange, Inc. has collaborated with Marblex for client projects for over 25 years, almost since Marblex’s inception in 1987. It’s easy to see why. In addition to providing high quality natural stone and quartz products, their team is extremely knowledgeable, very gracious, and always willing to go the extra mile for us and our clients.

We always enjoy working with them and visiting their beautiful showroom in Fairfax that features a digital production facility right on the premises with state-of-the-art equipment. As a family-owned business, we marvel that we can never tell which employees are related and which are not. They all seem like family!

Naturally, we were delighted to learn this week that Marblex won three Contractor of the Year Awards from the National Association of the Remodeling Industry (NARI) for 2014! No surprise!  Just last week, one of our clients stopped by our office and raved again about the Marblex team’s expertise and coordination from selection to fabrication to installation of the beautiful kitchen counters.

Marblex’s award-winning designs can be seen here. We look forward to continuing our relationship with Marblex and seeing what’s to come from them in 2015!

The Design Exchange Team

Trip Down Memory Lane with Favorite Clients

“Isn’t it Ironic?” to quote Alanis Morissette – or at least a coincidence – that clients from the past, who moved to Florida eleven years ago, called our studio in Northern Virginia with a question just two weeks before Kayla and I were heading to Florida on another client project? We were able to answer the question by phone and email, but that did not stop us from scheduling a dinner together during our trip.

We met at a wonderful restaurant in the beautiful city of St. Augustine about half way between their location and ours. Even more delightful was the time spent together. Conversation and laughter began the minute they entered the room and continued for over two hours. It was an evening with best friends, even for Kayla who has been with our firm for four years and had never met them before. She had heard some of the stories since they are still on our recently revised website but those stories sounded even better coming from the two of them. Kindness, appreciation and humor are gifts for all.

img-projects-unique

It was a joy to hear about the favorite “Paris” Chair from William Switzer Ltd. (I can appreciate that. Our living room features a pair of them!) And we were asked to say hello to Wayne and Alex at Soulie’s Interiors, the superb, to the trade workroom, that has fabricated and installed window treatments and bed linens for so many of our clients.

We strive, always, to do what is the ideal for each client. How great to have clients who tell us we did it.

Carolin

Resources, Relationships, Results

Remember when the 3 R’s were reading, riting and rithmetic? In today’s world we learn in business – as well as in friendships – that the three mentioned up top are just as important. Problems can occur when they are least expected and without the established relationships, they may not be easily solved.

Over many years our firm has searched out and found excellent resources for furnishings for our clients’ projects. We support them and they support us resulting in positive relationships. We are careful about our procedures, checking schedules, and planning carefully. Then sometimes the weather can turn everything upside down! Most of the time, a few days delay in a ship date is fine. Other times, that delay can be quite a problem. A phone call, to the wonderful rep, at the reputable resource and, “they should make the truck” became “The items are flagged as “hot!”. They made the truck, and the planned delivery. Results!

Last week, in a two day period, three reps came by to update our library with the newest fabric and wallpaper samples. They save us time and make sure that we have the best products at our finger tips. That is a benefit to us and it produces excellent results for us and our clients.

These resources, relationships, results lead to the 4th R – mutual Respect!!!

Carolin