Remember when the 3 R’s were reading, riting and rithmetic? In today’s world we learn in business – as well as in friendships – that the three mentioned up top are just as important. Problems can occur when they are least expected and without the established relationships, they may not be easily solved.
Over many years our firm has searched out and found excellent resources for furnishings for our clients’ projects. We support them and they support us resulting in positive relationships. We are careful about our procedures, checking schedules, and planning carefully. Then sometimes the weather can turn everything upside down! Most of the time, a few days delay in a ship date is fine. Other times, that delay can be quite a problem. A phone call, to the wonderful rep, at the reputable resource and, “they should make the truck” became “The items are flagged as “hot!”. They made the truck, and the planned delivery. Results!
Last week, in a two day period, three reps came by to update our library with the newest fabric and wallpaper samples. They save us time and make sure that we have the best products at our finger tips. That is a benefit to us and it produces excellent results for us and our clients.
These resources, relationships, results lead to the 4th R – mutual Respect!!!